HospiceLink Gold

Enterprise CRM β€” Gold Standard Suite

Gold Standard Command Center

The most complete hospice CRM available. Advanced AI, revenue intelligence, territory heat maps, real-time staff tracking, voice-to-note, HIPAA audit logs, and full automation β€” everything in one enterprise platform.

πŸ“Š Prospect Pipeline

πŸ”΅ Inquiry
0
0
🟑 Pending Admission
0
0
🟒 Admitted
0
0
πŸ”΄ Lost
0
0

πŸ“‹ CRM Overview

Total Prospects
0
0
🟒 Green Sources
0
0
πŸ”΄ Red Sources
0
0

Add Prospect

Prospect Records

SelNameStatusPhoneEmailAddressSecondarySourceMarketerNext StepActions

Referral Sources

SelContactBusinessPhoneAddressEmailStatusEdit

Referral Records

ContactBusinessPhoneAddressEmailStatusEdit

Pipeline

Stage Breakdown

πŸ”΅ Inquiry
0
🟑 Pending Admission
0
🟒 Admitted
0
πŸ”΄ Lost
0

Prospect Cards

πŸ”΅ Inquiry

🟑 Pending

🟒 Admitted

πŸ”΄ Lost

Territory View

TerritoryPrimary AccountsVisits This WeekAdmissionsConversion %
North DallasEncompass, Baylor, ALF Network5360%
McKinney / PlanoHospital CMs, Rehab Network4250%
Lewisville / DentonSNFs, Physician Groups4250%

Productivity Tracking

Ericka β€” Marketer

Accounts Visited
13
13
Follow-Ups Done
11
11
Admissions
7
7
Notes Synced
β€”
β€”

πŸ“ˆ Weekly Summary

Green Sources
0
0
Red Sources
0
0
Total Prospects
0
0
Admissions
0
0

EVV / Mileage

Log each trip. GPS map shows your route. Admin sees all staff mileage in the Admin tab.

My Miles Today

0.0

My Miles This Week

0.0

πŸ“ Live Route Map

Log a Trip

My Trip Log

#StaffFromToMilesPurposeTime

Family Communication

Robert H. Family

Ericka β€” 2026-04-12 at 10:30 AM

Update provided after nurse assessment.

Dorothy F. Family

Angela β€” 2026-04-11 at 01:10 PM

Explained admission timeline and paperwork needed.

Automation

Click a button to trigger an automation action. Each fires once and logs a timestamped confirmation.

Notes

Previous noters appear here.

Ericka β€” 2026-04-12 at 10:00 AM

Position: Marketer

Next Step: CM Follow-Up (Status Update)

Baylor requested faster turnaround updates.

βœ… Synced β€” Location Captured

Angela β€” 2026-04-11 at 01:40 PM

Position: Nurse

Next Step: RN Assessment Scheduled

Patient appropriate for hospice. Family receptive.

βœ… Synced β€” Location Captured

πŸ”’ Admin

πŸ”’ Admin Only

Admin View Only

This section is hidden from standard users. Only the Admin account holder can view seat limits, manage users, review EVV data, mileage, staff tracking entries, and notes totals.

πŸ‘₯ User Management

Admin manages user access and subscription seat limits.

πŸͺ‘ Seat Limits

Subscription seat count controls active users.

18 / 20

Seats in use / Total purchased

πŸ“ Notes Synced

Total notes synced across all team members.

0

πŸ“ Miles Logged

Total mileage captured via GPS.

0.0 mi

πŸ“‘ Staff Tracking Entries

Auto-captured location entries at note sync time.

0

πŸ“ All Staff Mileage (Admin View)

Admin can see every team member's daily and weekly mileage totals below.

All Staff Today

0.0 mi

All Staff This Week

0.0 mi

Total Trips Logged

0

Staff Active Today

0

Staff NameMiles TodayMiles This WeekTotal TripsLast Trip
No trips logged yet.

πŸ“‹ All Prospect Records (Admin Edit/Delete)

NameStatusPhoneMarketerNext StepAdmin Actions

πŸ“‹ All Referral Sources (Admin Edit/Delete)

ContactBusinessPhoneStatusAdmin Actions

πŸ“ Staff Tracking

Auto-captured each time a team member clicks "Sync & Save Note". Location is recorded at sync time.

StaffPositionDateTimeπŸ“ Location at SyncNext Step
AngelaNurse2026-04-129:05 AMπŸ“ Dallas, TX β€” 32.7767Β°N 96.7970Β°WRN Assessment Scheduled
ErickaMarketer2026-04-111:15 PMπŸ“ Plano, TX β€” 33.0198Β°N 96.6989Β°WCM Follow-Up (Status Update)

Current Users

NameTitle / RoleStatusAction
ErickaMarketerActive
AngelaNurseActive
AdminAdministratorAdminβ€”

πŸ€– AI Assistant

Powered by Claude β€” your CRM intelligence layer

πŸ’‘ What AI can help with: Prospect analysis, follow-up drafting, referral source insights, admission strategy, note summaries, compliance guidance, marketing scripts, and performance coaching.

πŸ€– AI Assistant

Powered by Claude β€” Ask anything about your CRM, prospects, or strategy

HospiceLink Gold AI β€” Enterprise Command Center
Best referral source? Draft family update Admission readiness Reduce admission time Follow-up cadence
πŸ‘‹ Hi! I'm your HospiceLink Gold AI assistant. I can help with clinical workflows, family communications, referral strategies, and more. What do you need?

πŸ’° Revenue Intelligence

Executive-level financial insights and forecasting

Revenue Per Source

$4,200

avg / referral source

Cost Per Admission

$312

avg marketing cost

Forecasted Admits

14

this month (projected)

Lost Opportunity

$18,900

from unconverted leads

πŸ’΅ Revenue by Referral Source

Baylor Hospital
$12,600
$12,600
North Park Rehab
$9,800
$9,800
Hospital CM Team
$7,400
$7,400
Physician Office
$3,200
$3,200

πŸ“ˆ Conversion Rate by Marketer

Ericka
78%
78%
Mike
64%
64%
Angela
51%
51%
Team Avg
64%
64%

πŸ“… Monthly Admission Forecast

11

Nov

13

Dec

12

Jan

15

Feb

16

Mar

14 β†—

Apr ✦

✦ Projected based on current pipeline velocity

πŸ† Marketer Leaderboard

Live performance rankings across your team

πŸ₯‡
Ericka
Marketer Β· North Dallas Territory
15
Admissions
78%
Conv. Rate
42
Visits
$62k
Revenue
πŸ₯ˆ
Mike
Marketer Β· McKinney / Plano Territory
11
Admissions
64%
Conv. Rate
35
Visits
$45k
Revenue
πŸ₯‰
Angela
Nurse Β· Lewisville / Denton Territory
8
Admissions
51%
Conv. Rate
28
Visits
$33k
Revenue

πŸ”” Goal Alert: Ericka is 3 admissions ahead of monthly goal. Mike needs 4 more to hit target. Angela is 7 behind β€” recommend scheduling a strategy review.

πŸ” HIPAA Audit Log

Full compliance trail β€” every action logged automatically

Events Today

47

Users Active

3

Compliance Score

98%

TimeUserRoleActionRecordIP AddressStatus
9:14 AMErickaMarketerViewed prospectMary J.192.168.1.42OK
9:11 AMAngelaNurseAdded noteThomas J.192.168.1.55OK
9:05 AMErickaMarketerSynced note + GPSDorothy F.192.168.1.42OK
8:58 AMAdminAdminEdited prospectHelen P.192.168.1.10OK
8:45 AMMikeMarketerLoginβ€”192.168.1.67OK
8:30 AMUnknownβ€”Failed login attemptβ€”203.45.12.88⚠️ Flag